Privacy Policy

1. Introduction

Lockward Reserve ("we", "us", or "our") respects your privacy and is committed to protecting any information you share with us. This Privacy Policy applies to information collected through our website, related services, and any communications between you and Lockward Reserve. By accessing or using our website, you agree to the terms described in this Policy.

2. Information We Collect

We may collect the following categories of information:

• Information you provide directly — such as your name, email address, phone number, and any details submitted through contact forms, account registration, or correspondence with us.
• Usage data — including pages visited, time spent on the site, referring URLs, browser type, device type, and approximate location derived from IP address.
• Technical data — collected automatically via cookies, log files, and similar tracking technologies, as described in Section 4 below.
• Communications data — records of correspondence if you contact us via email, forms, or other channels.

3. How We Use Your Information

We use collected information for purposes that may include:

• Operating, maintaining, and improving our website and services.
• Responding to inquiries, support requests, and other communications.
• Sending administrative information, updates, or marketing communications where you have consented to receive them.
• Analysing usage patterns to improve content, functionality, and user experience.
• Detecting, preventing, and addressing technical issues, fraud, or security concerns.
• Complying with legal obligations and enforcing our Terms of Service.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and analyse how our site is used. Cookies may be "session" cookies (deleted once you close your browser) or "persistent" cookies (remaining on your device for a set period). You can configure your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our website may not function properly without them.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers who perform functions on our behalf, such as hosting, analytics, or customer support, under appropriate confidentiality obligations.
• To comply with a legal obligation, court order, or governmental request.
• To protect and defend the rights, property, or safety of Lockward Reserve, our users, or others.
• In connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality arrangements.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including satisfying any legal, accounting, or reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

7. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you access our website from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the details provided on our website. We may need to verify your identity before responding to your request.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out using the contact details provided in the footer of our website.